Frequently Asked Questions

ZYN nicotine pouches are a new, modern tobacco-free, smoke-free and device free nicotine product, designed for oral consumption so you can enjoy it wherever, whenever you choose.

A nicotine pouch is a slim product made of a tea bag-like material, contain plant based fibres, flavouring, and nicotine extract that you can enjoy orally by placing the pouch under your upper lip.

They are a fast-growing, flavourful new way to enjoy nicotine that was designed in the Nordics and is now big in America.

ZYN nicotine pouches are not risk-free, they contain nicotine, which is addictive. They are only for use for adults who would otherwise continue to smoke or use other nicotine products.

ZYN is made up of high-quality ingredients, that contain plant based fibres, flavouring and nicotine

• Zyn Mini Dry

– available in four flavours and two strengths (3mg of nicotine per pouch and 6mg of nicotine per pouch):

o Cool Mint: Has a taste of fresh menthol and hints of peppermint

o Black Cherry: Has a fruity flavour of black cherry and vanilla notes

o Bellini: Has a taste of peach and green grapes

o Espressino: Has a taste of dark coffee with hints of cocoa and caramel

• Zyn Mini Rich

– two flavours and two strengths (3mg nicotine per pouch and 6mg nicotine per pouch):

o Cool Mint: Has an intense cooling and fresh taste of peppermint

o Exotic Mango: Has a [descripion to be added once ready]

At this time, we do not have information on this matter.

If you have questions about whether you should use nicotine pouches given an existing health condition, you should consult a health care professional.

ZYN is available at selected grocery, petrol, independent convenience and tobacconist stores. Click here to find a store.

We have different packaging designs for our different products, so you can easily find the product you’re looking for. ZYN Mini Rich comes in solid coloured label cans representing rich and intense nicotine experience & the smooth and mellow ZYN Mini Dry comes in a white label cans with the ZYN name in colour.

A dot system on the can communicates the level of nicotine strength; with one dot representing the lowest nicotine strength and four dots representing the highest. It’s important to us that you find the right strength product for you, so we’ve added strength descriptions to our packaging to help you find what you like. We have two product strengths available in South Africa: Medium (3mg of nicotine per pouch - two dots) and strong (6mg of nicotine per pouch, three dots).

Using ZYN is easy.

1. Break the seal to open the can

2. Pop a ZYN pouch under your upper lip. You may experience a tingling sensation that we at ZYN call “ZYNGLE”

3. Enjoy for around 30 minutes

4. After use, remove the pouch. You can use the top lid compartment to store used pouches or dispose of them responsibly in a garbage bin.

5. Empty your can by disposing of the pouches in the garbage before recycling the can. Nicotine Pouches are for single use only and should never be re-used. Only use one nicotine pouch at a time as directed. Nicotine pouches are intended for oral use only.

ZYN nicotine pouches have a shelf-life of up to 12 months from a production date provided on can.

Once you’re done, you can temporarily dispose of used ZYN nicotine pouches in the compartment on the lid of the can and permanently dispose of them in your household garbage bin or in a public waste container at a later stage. Empty the can before recycling. Please also remember to store and dispose of nicotine pouches in a place inaccessible to children.

ZYN is a convenient and discreet way to enjoy nicotine without the smoke for adults who would otherwise continue to smoke or use other nicotine products. ZYN nicotine pouches are not an alternative to quitting and are not designed as cessation aids. Nicotine pouches are not risk free and contain nicotine, which is addictive. The best way to reduce nicotine-related health risks is to quit nicotine use altogether.

If a ZYN nicotine pouch is swallowed by an adult, seek medical attention if needed. Keep nicotine pouches out of reach of children at all times. If nicotine pouch is used or swallowed by a child, seek medical attention immediately. Nicotine pouches are not meant for ingestion and may present a choking hazard if accidentally swallowed.

A can of ZYN contains 15 mini nicotine pouches.

ZYN is produced in our factories in Sweden and Denmark.

No, ZYN nicotine pouches do not contain tobacco.

ZYN nicotine pouches are available in a variety of flavours and nicotine strengths so you can choose the intensity of your nicotine experience. Flavour experience is personal and might require you to consider trying different flavours to find your preferred variant of ZYN nicotine pouch. Choose your preferred flavour from the ZYN portfolio options.

A dot system with descriptor on the packaging signifies the different nicotine strengths, where one dot indicates the lowest level of nicotine and four dots indicate the highest level of nicotine. We have two product strengths: two dots, medium strength (3mg of nicotine per pouch) and three dots, strong nicotine experience (6mg of nicotine per pouch).

Currently, ZYN nicotine pouches are available in Mini format with four flavours for Mini Dry and two flavours for Mini Rich. Please visit ZYN.com to check the portfolio available.

If you are a legal age nicotine user, you can order your sample to try ZYN nicotine pouches on ZYN.com. Your age will be verified. You are eligible for one sample only upon registration.

If you experience any unwanted health effect when using a nicotine pouch, stop using the product immediately and consult a health care professional. You can report any adverse event or incident directly by contacting contact.za@zyn.com

The nicotine pouch, including its contents do not meet biodegradability standards; therefore, the pouch and its contents, should be disposed of responsibly in the garbage with the general waste.

Please throw the used nicotine pouch in the garbage with the general waste for proper disposal. If there is no trash bin nearby, you can temporarily keep the used nicotine pouches in the compartment on the lid of the ZYN can.

Store your ZYN nicotine pouches in the can and in a place inaccessible to children. It is not necessary to store them in the freezer or refrigerator.

The lid on the top of the can is for temporarily keeping used nicotine pouches until you can find a trash can to throw them away responsibly.

Yes, the cans can be recycled responsibly. Please dispose of with your other household recycling.

Some users may experience a tingling sensation at the beginning, while this may take some time to start for others. The experience varies from person to person.

It differs from person to person. For some people the tingling sensation is felt throughout the use of a nicotine pouch, for others it subsides after some minutes. Some users do not experience it.

It is not recommended to eat or drink when using ZYN nicotine pouches.

It is recommended to only use one nicotine product at a time.

For any queries, please contact us via contact.za@zyn.com or alternatively, please contact our customer service centre at 0800043387

Registering on ZYN.com allows you to stay up to date with all the ZYN news & developments.

To change any details, please log-in to your account and navigate to “Account Settings” at the bottom of the page to make any changes including payment information, password or address details.

Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.

If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

Please contact us via contact.za@zyn.com

We will use information about you only in accordance with applicable data protection laws. You can read more on our data privacy notice.

If you have any questions, or wish to exercise any of your rights, you can find contact details for the relevant affiliate, and if applicable data protection officer. Contact details will also be given in any communications that a PMI affiliate sends you. Learn more on pmiprivacy.com

Please refer to our Terms and Conditions on https://za.zyn.com/legal/terms-and-conditions.html.