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  • ZUN Collectables at ULTRA Competition Rules
  • ZYN & ULTRA SA Perfect Pair Competition Rules
  • VIP Experience Competition Terms & Conditions
  • Social Media Competition

Cookie Policy
for ZYN website

Last updated: 28 September 2020

Philip Morris International, Inc. is the parent company of Philip Morris South Africa (Proprietary) Limited situated at 3 Bridgeway Road, Century City, Cape Town, South Africa, 7441 (the operator of this site), as well as many other direct and indirect subsidiaries worldwide, referred to collectively as Philip Morris International or PMI (or, as appropriate in the context, “we,” “us” or “our”). This Cookie Notice describes how we use cookies and similar tracking technologies on our website to collect certain visitor information automatically. It also explains how you can accept or refuse the cookies we serve.

Cookies are an example of a tracking technology. Cookies are small text files that are placed on your computer when you visit a web site. Cookies are widely used by website owners in order to make their web sites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the web site owner (in this case, PMI) are called "first party cookies". Cookies set by parties other than the web site owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the web site (like analytics). The parties that set these third party cookies can recognize your computer both when it visits the web site in question and also when it visits certain other web sites.

We use cookies to collect certain information about the visitors to our website. This may include details of their computer's IP address, browser-type, and screen resolution, as well as certain analytics information (such as which pages they visited and for how long) or preference information (such as their language choices).

This information enables us to understand how visitors use our website and to provide them with enhanced website functionality. The cookies served through our website and their purposes are described in the table below.

You have the right to decide whether to accept or reject cookies. You can exercise this choice by following the instructions or clicking on the appropriate opt-out links in the table below.Please note that if you choose to reject cookies, doing so may impair some of our web site functionality.

We use tracking technologies to collect certain information about the computers that access (and therefore the visitors that use) our digital platforms. The table below shows the types of information, and how you can control whether the information is collected:

Types of cookies served through our web site and the purposes they perform are described in the table below:
Type of cookie Cookie Purpose In which parts of the site is the cookie used? What information is collected? Who sees information that the cookie sends from your browser? How can I opt-out?
Browser cookie, Functionality It stores your response to our cookie settings disclaimer Everywhere Consumer preferences about cookies. PMI, Emakina, Amazon Change your cookie settings in your internet browser (this varies from browser to browser – visit your browser's help menu for details)
Browser cookie, Functionality these remember the language in which you choose to view the site Everywhere It stores the prefered language of the user to display the interface in the right language. PMI, Emakina, Amazon, Sentry, elastic.co Change your cookie settings in your internet browser (this varies from browser to browser – visit your browser's help menu for details)
(Session_cookie_ACS) Browser cookie, Functionality The SessionID propertyis used to uniquely identify a browser with session data on the server. More information on https://msdn.microsoft.com/en-us/library/ms178582.aspx Everywhere This session id is a unique id generated by the server and related to the session of the user. PMI,Emakina Change your cookie settings in your internet browser (this varies from browser to browser – visit your browser's help menu for details)
Google Analytics these provide anonymous reports (down to the level of your town or area) on use of the site Everywhere Your IP address and the way you use and move round the site. We implement “anonymiseIP”, which means that, before performing any processing, Google changes your IP address so that it is impossible to identify you. Only from that point are reports compiled. Google (who then send us anonymous reports Change your cookie settings in your internet browser (this varies from browser to browser – visit your browser's help menu for details)

No. At this time, we do not serve any cookies through our Websites for targeted advertising purposes nor do we allow any third party to do this.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to Google in the USA. No matter where the IP address originates from (Member States of the European Union, other parties to the Agreement on the European Economic Area, or elsewhere) Google anonymizes the last octet of the IP address (for IPv4 addresses) or the last 80 bits (for IPv6 addresses) (a process known as “IP masking”). Google does this because we have activated its “anonymizeIP” system for all countries. Finally Google stores the anonymized data on servers in the USA. Google uses this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing us with other services relating to website activity and internet usage. Google will not associate your IP address with any other data they hold. As explained in the table above, you may prevent Google from collecting and using data (cookies and IP address) by downloading and installing the browser plug-in here.

Follow these links for further information concerning the terms and conditions of our use of Google analytics , the information that Google provide on data privacy and security , and Google’s data privacy notice

No. At this time, we only use the cookies described above to collect information about our web site visitors.

If you have any questions or comments about our Cookie Notice, communicate with us through our contact page link or writing to us at: contact.za@zyn.com

ZYN Website Terms and Conditions of Use


PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

These Terms and Conditions of Use are a legal agreement between you (“you”) and Philip Morris South Africa (Pty) Ltd (“PMSA”, “we” or “us”) and govern your use of www.zyn.com (the “Site”) and the sale by PMSA to you of products (as that term is hereinafter defined) through the Site (if applicable).

In order to use the Site, you must accept these Terms and Conditions of Use without change. By accessing this Site, you are indicating your acknowledgment and acceptance of these Terms and Conditions of Use and all related policies and guidelines of this Site.

These Terms and Conditions of Use or any other policies or guidelines governing the Site will be posted on the Site and are subject to change by PMSA at any time in its sole discretion. Any changes will be effective upon the posting of the revisions on the Site. Your use of the Site will be subject to the most current version of the Terms and Conditions of Use posted on the Site at the time of such use. Your continued use of this Site after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these Terms and Conditions of Use regularly. If you do not agree to any changes to these Terms and Conditions of Use, please immediately discontinue your use of the Site.

Registration Obligation

In order to use the Site, you must be 18 years or older and a user of tobacco or nicotine containing products in this country, or older. If you use the Site, you agree to: (i) provide true, current and complete information about yourself in the manner provided for on the Site or otherwise as required by us; and (ii) maintain and promptly update the information about yourself to keep it true, current and complete in the manner provided for on the Site or otherwise as required by us. If PMSA believes the information that you provide is not correct, current, or complete, PMSA may, in its sole discretion, refuse you access to this Site, and terminate or suspend your access at any time.

Restrictions Of Use

You may use this Site for purposes expressly permitted by this Site, namely to use ZYN nicotine pouches or related products (the “Products”) and receive ongoing support from PMSA on safe use of these products. You may not use this Site for any other purpose without PMSA's express prior written consent.

Further, you are only permitted to use the Site for your own personal, non-commercial purpose. Materials may only be printed, copied or saved to your own computer for your personal, non-commercial use. Use of any automated system or software to extract data from the Site for commercial purposes (including, without limitation, screen scraping, database scraping and any other activity intended to collect, store, summarize or manipulate any materials or data, whether by an automated program or a manual process) is prohibited. Additionally, you agree that you will not:

  1. take any action that imposes or may impose (to be determined in PMSA's sole discretion) an unreasonable or disproportionately large load on PMSA's infrastructure;
  2. interfere or attempt to interfere with the proper working of the Site, or any activities conducted thereon;
  3. bypass any measures PMSA may use to prevent or restrict access.

Proprietary Information

(a) The Site and all information made available through the Site contain text, graphics, photos, logos, icons and other materials, (collectively, “Content”) furnished by PMSA and/or its affiliates. The Content is protected under copyright, trademark, and the laws of South Africa and other nations. All Content, including the collection, arrangement, and assembly of such content, is the exclusive property of PMSA and its licensors. You may not copy, sell, license, transfer, publish, reproduce, distribute, modify, display, distribute in any way, prepare derivative works based on, re-post or otherwise use any of the Content in any way for any public or commercial purpose without the prior written consent of PMSA.

(b) trademarks and logos appearing in this Site are the property of PMSA or the party that provided the trade marks and logos to PMSA. PMSA and any party that provided trademarks, and logos to PMSA retain all rights with respect to their respective trademarks and logos appearing in this Site.

Nothing contained in this Site should be construed as granting any license or right to use any Content (including, for greater certainty, any trademark or logo) displayed on this Site.

User Names and Passwords

If the Site or any part thereof may be accessed only by use of a login name and password, you are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized PMSA representative.

All user accounts accessed by a login name and password remain the property of PMSA, and may be cancelled or suspended at any time by PMSA without any notice or liability to you or any other person.

You must immediately notify PMSA of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.

Outbound Linking

Any link, (including hyperlinks, buttons or referral devices of any kind) used on the Site is provided for your convenience only, and you access any link at your own risk. The appearance of a link on the Site does not constitute an endorsement, recommendation or certification by PMSA, nor should the presence of a link in any way be construed as a suggestion that the site has any relationship with PMSA.

Inbound Linking

You may not (and may not authorize any other party to) (i) co brand this Site; (ii) frame this Site; or (iii) hyperlink to this Site, without the express prior written permission of an authorized representative of PMSA. For the purposes of these Terms and Conditions of Use, “co branding” means to display a name, logo, designs, slogans or marks or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this Site or content accessible within this Site or which may confuse a user as the nature of the relationship between any party and PMSA. You agree to cease and desist causing any unauthorized co-branding, framing or hyperlinking upon notice from PMSA and at all times you will cooperate with PMSA following PMSA's discovery of such activity.

Use of any of the Site's or PMSA's content, names, logos, photographs, designs, slogans or marks in any advertising, publicity, promotion, or in any other commercial manner is strictly prohibited.

Limitations

You agree to assume all risks associated with, arising out of, or resulting you're your use of the site and the content. You expressly understand and agree that in no event shall PMSA, its affiliates, subsidiaries, service providers, agents and advisors and each of their respective officers, directors, shareholders, employees, representatives, successors and assigns (collectively the PMSA released parties) be liable to you, and you hereby agree to release the PMSA released parties, for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for profits, loss of income, revenues, loss of anticipated sales, loss of opportunities, business interruption, failure to realize unexpected savings, damage to property, claims of third parties, loss of goodwill, use, data or other intangible losses (even if PMSA has been advised of the possibility of such damages) whether in tort, negligence, statute, contract, common law, equity, strict liability or otherwise) resulting from:

  1. Your use or the inability to use or obtain the site, the content or any site to which you hyperlink form the site;
  2. Any third party claims that the content violates any intellectual property or privacy right; or
  3. Any failure or performance of the site and the content, whether related to error, omission, interruption, defect, delay in operation or transmission, computer viruses or line failure

Indemnity

You will indemnify and hold each of the PMSA Released Parties harmless from and against any claims, losses, judgements, damages, costs and expenses (including without limitation, reasonable legal fees) incurred by any of them due to or resulting from your use of the Site or the Content, relating to these Terms and Conditions of Use (including any breach by you thereof) or from information that you post to, submit or transmit through the Site.

Disclaimer of Warranties

(a) You understand that PMSA cannot and does not guarantee or warrant that files available for downloading from the internet will be free of viruses, worms, malware, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this Site for the reconstruction of any lost data. PMSA does not assume any responsibility or risk for your use of the internet.

(b) Your use of the site is at your own risk. Everything on the site and related to the use of its features and services, including the content, is provided “as is” and “as available” without warranty or condition of any kind, either express or implied. PMSA expressly disclaims all warranties and conditions, including any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment or non-infringement, to the fullest extent permissable under applicable law. PMSA will not be responsible for your inability to execute a transaction or obtain goods related to any such transaction, for whatever reason.

(c) For greater clarity, PMSA does not warrant that (I) the functions or content contained in this site will be uninterrupted, reliable, accurate, complete, valid, timely, secure, truthful, error-free or will meet your requirements in any way; (II) that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. PMSA does not warrant or make any representation regarding use, or the result of use, of the content in terms of accuracy, reliability, or otherwise. PMSA may make changes or improvements at any time. You, and not PMSA, assume the entire cost of all necessary servicing, repair or correction in the event of any loss or damage arising from the use of this site or its content. PMSA makes no warranties that your use of the content will not infringe the rights of others and assume no liability or responsibility for errors or omissions in such content. Any content downloaded or otherwise obtained through your use of the site is used by you at your own risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the downloading of such material. PMSA does not warrant that the content, the site, its servers or email sent from the site are free from viruses or other harmful components.

Privacy Policy

PMSA will treat any personal information that you submit through this Site in accordance with its Privacy Policy. PMSA's Privacy Policy is available on the Site and it describes PMSA's privacy policies and practices in detail, as such the policy, may be amended from time to time by PMSA. PMSA advises you to check the Privacy Policy on a frequent basis for changes. You hereby consent to the use of your personal information by PMSA in accordance with the terms and for the limited purposes set forth in the Privacy Policy. By agreeing to these Terms and Conditions of Use, you acknowledge and agree that certain information about you is subject to PMSA's Privacy Policy.

Age

You must be 18 years or over (legal age) and a current user of tobacco or nicotine containing products to purchase Products. By submitting an order for Products, you represent that you are of legal age and you are not purchasing Products for any other person.

When you pick up Products from a PMSA retail sales location, you must be able to present proof that you are legal smoking age and that you are the person purchasing these products. Acceptable proof includes a valid driver's license, passport, identification Card or Identification Book.

Please note that PMSA reserves the right to limit, or to request any of its trade partners to limit, the number of Products an adult user may purchase within a specific timeframe.

Errors

PMSA attempts to ensure that the information on the Site is accurate. However, no warranty of accuracy or completeness is expressed or implied. PMSA expressly reserves the right to correct errors and to change or update information on the Site at any time without notice. If a Product offered on the Site is not as described, your only remedy is to return it for a refund.

Governing Law

These Terms and Conditions of Use and each purchase of Products through the Site are governed by, and shall be construed in accordance with, the laws of the Republic of South Africa.

Force Majeure

PMSA shall not be liable for any damages caused by any delay or failure to perform its obligations where such delay or failure is caused directly or indirectly by an event beyond its reasonable control including, without limitation, (i) acts of God, (ii) natural disasters, (iii) acts of war, insurrection and terrorism, (iv) strikes, lockouts and labour disputes, (v) government orders or regulations, or (vi) shortages of goods, labour or transportation.

Discontinuance

PMSA may discontinue or suspend, temporarily or permanently, any presently available Products at any time without prior notice.

Entire Agreement

These Terms and Conditions of Use constitute the entire agreement between you and PMSA relating to the subject matter hereof and supersede any prior understandings or agreements (whether oral or written), of the parties regarding such subject matter.

Assignment

You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

Severability

If any provision of the Terms and Conditions of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions of Use remain in full force and effect.

No Waiver

PMSA will not be considered to have waived any of its rights or remedies described in these Terms and Conditions of Use unless the waiver is in writing and signed by PMSA. No delay or omission by PMSA in exercising its rights or remedies will impair or be construed as a waiver. Any single or partial exercise of a right or remedy will not preclude further exercise of any other right or remedy. PMSA's failure to enforce the strict performance of any provision of these Terms and Conditions of Use will not constitute a waiver of PMSA's right to subsequently enforce such provision or any other provisions of these Terms and Conditions of Use.

Good Conversion Practices For PMI’s Smoke-free Products

PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes.

  • Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.
  • PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products.
  • We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. PMI’s smoke-free products are not alternatives to quitting and are not designed as cessation aids.
  • PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to smoke-free product is, however, a better choice than continuing to smoke.
  • We support our adult smoke-free product users in their journey to full conversion through education and guidance. 
  • For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently. 
  • We inform consumers of all relevant safety information about PMI’s smoke-free products.

SAFETY WARNINGS & INSTRUCTIONS

PLEASE READ ALL SAFETY WARNINGS AND INSTRUCTIONS BEFORE USE TO AVOID INJURY.

These safety warnings and instructions cannot cover all possible conditions that could occur and users should exercise care and caution.

Intended Users

  • Nicotine pouches are for adult use only.
  • Nicotine pouches are for adults who would otherwise continue to use tobacco or nicotine-containing products.
  • Children and adolescents should never use nicotine pouches under any circumstances.
  • Nicotine pouches should not be used by persons with reduced physical, sensory or mental capabilities or lack of knowledge, unless they have been given supervision or instruction to use the product in a safe way and understand the hazards involved.

Nicotine

  • Nicotine pouches contain nicotine, which is addictive.
  • Nicotine pouches are not risk-free. The best way to reduce nicotine-related health risks is to quit nicotine use altogether.
  • Some users may experience (in alphabetical order) abdominal pain, chest pain, cough, dizziness, dry mouth, dry throat, gingivitis, headache, malaise, nasal stuffiness, nausea, mouth irritation, palpitations, throat irritation, and vomiting.
  • Nicotine-containing products should not be used by people who have or are at risk of heart disease, are diabetic, are epileptic or are experiencing seizures.
  • Nicotine-containing products should not be used during pregnancy or while breast-feeding. If you are pregnant, breast-feeding, or think you may be pregnant you should quit nicotine use altogether.
  • Using nicotine pouches or, in some cases, stopping use of nicotine pouches (or other nicotine-containing products) may require the adjustment of the dosing of certain medications (e.g. theophylline, clozapine, ropinarole). If you have questions about whether you should use nicotine pouches given an existing health condition, you should consult a health care professional.


  IMPORTANT SAFETY INFORMATION


  Choking and ingestion hazard
  • Keep nicotine pouches out of reach of children at all times. If nicotine pouch is used or swallowed by a child, seek medical attention immediately.
  • Nicotine pouches may present a choking hazard if accidentally swallowed.
  • If a nicotine pouch is swallowed by an adult, seek medical attention if needed.


  Irritation Risk
  • Do not chew nicotine pouches and exercise caution during use to prevent damage to nicotine pouches. Stop using nicotine pouches and seek medical attention as needed should you experience discomfort or irritation, such as mouth ulcers.
  • After handling nicotine pouches, wash hands before touching eyes. In case of contact with eyes, rinse immediately with water and seek medical attention if needed.


   Allergic Reaction Risk
  • Using nicotine pouches could cause an allergic reaction, such as swelling of the face, lips, tongue, gums, throat, or body, difficulty breathing, or wheezing.
  • Stop using nicotine pouches and seek medical attention immediately if you experience any of the symptoms above as they may indicate a serious allergic reaction.

Use and Storage

  • Only use one pouch at a time.
  • Nicotine pouches are single use only and should never be re-used.
  • Nicotine pouches are intended for oral use only. Only use as directed and discard after use.
  • Do not modify nicotine pouches in any way or add any substance to a nicotine pouch. Doing so may cause injury.
  • Do not use nicotine pouches where the use is prohibited.
  • Do not store nicotine pouches in excessive temperatures or humidity, or outside of the can
  • Keep the can closed when not in use. Use nicotine pouches promptly once removed from the can.
  • Do not use nicotine pouches if they appear to be damaged, tampered with, or broken, and stop using if pouch becomes damaged during use.
  • Store and dispose of nicotine pouches in a place not accessible to children.
  • Dispose of nicotine pouches and can in accordance with local regulations.

Reporting of Adverse Events or Incidents

  • If you experience any unwanted health effect when using a nicotine pouch, consult a health care professional.
  • You can report any adverse event or incident directly by contacting your local Call Center at 0800 0433 87. By reporting side effects, you can help provide more information on the safety of this product.
  • For more information, please go to ZYN.com

© 2023 Copyright Philip Morris Products S.A.

You & ZYN Competition Rules

    1. Eligibility: 

    • 1.1 This competition is only open to individuals who are users of tobacco and/or nicotine containing products and who are aged 18 and over. Winners must provide proof of their age in the form of a valid ID or driver’s licence before being handed the products, failing which they will be disqualified. 
    • 1.2 Directors, members, partners, employees or agents of, or consultants of Philip Morris South Africa (Pty) Ltd (“PMSA”), and any supplier of goods or services in connection with this competition are not eligible to participate.  

    2. How to Enter: 

    • 2.1 Follow our Instagram page on @ZYN_RSA. 
    • 2.2 Respond to the story with a Direct Message including a creative picture of you with a can of ZYN. 

    3. Competition Period: 

    • 3.1 The competition starts on 6 May at 17:00 pm and ends on 8 May  April at 17:00 

    4. Entry Requirements: 

    5.

    • 5.1 Only one comment and image per participant is permitted. Entrants who submit more than one entry will be disqualified. 
    • 5.2 Entries that are incomplete, illegible, or contain inappropriate language will be disqualified. 

    6. Winner Selection: 

    • 6.1 Winners will be selected by means of a random draw.  

    7. Prizes: 

    • 7.1 For the purposes of this competition, there are 2 prizes to be awarded, each consisting of two Ultra South Africa general access tickets to the event taking place either in Cape Town on 9 May 2025, or in Johannesburg on 10 May 2025, together with assorted premiums.  
    • 7.2 The location of the Ultra Event to which tickets are provided will be determined by the location (residence) of the winners. Any decision in this regard is within the sole discretion of PMSA and is final and binding. 
    • 7.3 Winners are required to arrange their own transportation to and from the event. 
    • 7.4 The prize and a participants’ acceptance thereof, is subject to the further terms and conditions of the official organizer of the prize event. 
    • 7.5 Prizes are non-transferable and cannot be exchanged for cash or other items. 
    • 7.6 Prizes will be shared with winners via email and premiums can be collected at the ZYN Live Zone of the relevant Ultra South Africa event to which tickets are provided.  Failure to collect the premiums at the event will result in the premiums being forfeited.   
    • 7.7 In order to claim the prize, winners must supply a copy of their ID to confirm that they are over the age of 18 years.  

    8. Notification of Winners: 

    • 8.1 Winners will be notified via direct message on Instagram within 2 days after the competition ends. 
    • 8.2 Winners must respond within 2 days to claim their prize. Failure to respond will result in forfeiture of the prize. 

    9. General Conditions: 

    • 9.1 By participating, entrants agree to be bound by these rules and the decisions of PMSA, which are final and binding. 
    • 9.2 PMSA reserves the right to cancel, suspend, or modify the competition at any time without notice.  
    • 9.3 This competition is in no way sponsored, endorsed, administered by, affiliated or associated with Instagram. 
    • 9.4 In the event of a dispute, the decision of PMSA will be final and binding and no correspondence will be entered into in this regard. PMSA shall be entitled to deal with such disputes or any failure by participants to comply with the Terms and Conditions in their sole discretion, including that PMSA shall be entitled, in addition to any other rights which PMSA may have in terms of these Terms and Conditions, to immediately disqualify Participants from this competition.  
    • 9.5 By entering this promotion and/or accepting any prize, participants, users and/or winners hereby indemnify, release and hold harmless PMSA (including their subsidiaries, holding companies and affiliates), their directors, employees, agents, suppliers and contractors from and against any actions, claims and/or liability for injury, loss, damage, expense claim, or damages of any kind resulting in whole or in part, directly or indirectly, from participation in this competition, and/or the use, acceptance or possession of a prize, or reward, and/or participation (or non-participation) in a prize and/or reward related activity. 
    • 9.6 PMSA excludes all warranties (express or implied), representations and liabilities regarding the competition (other than for death or personal injury caused by its gross negligence and/or fraud). 
    • 9.7 PMSA is not responsible for any misrepresentation (written or verbal) or warranties in connection with any prize awarded in terms of this competition by anyone other than PMSA itself as set out in these Terms and Conditions. 
    • 9.8 Participants who, in PMSA’s sole determination, act unlawfully, fraudulently, in breach of these Terms and Conditions or otherwise dishonestly may be disqualified from participating in this competition and shall not be eligible to receive a reward. 
    • 9.9 PMSA is not liable for any technical failure that may result in an entry not being successfully submitted.  
    • 9.10 Prizes are accepted by a participant at his/her own risk including attendance at any event to which the prize relates and PMSA is not liable, at any time, for any defect in the prize. 
    • 9.11 To the fullest extent permitted by law, PMSA shall not be liable for any claims, damages or losses (whether direct, indirect, general, special, incidental, consequential or punitive), expenses or costs (including, without limitation, costs on an attorney and own client scale) or injuries of whatsoever nature (together referred to as “Losses”), suffered by the participant or any third party arising from or as a result of this competition (whether directly or indirectly) and/or the participant’s participation in this competition and/or the participants attendance at any event to which the prize relates. 
    • 9.12 The participant indemnifies and holds harmless PMSA, its affiliates, directors and/or employees against any Losses, howsoever caused or arising, including (but not limited to) in connection with clause 9.11 above. 

    10. Privacy: 

    • 10.1 Personal information collected from participants will be used in accordance with PMSA’s privacy policy, a copy of which is available at https://www.pmiprivacy.com/global/en/consumer/. 

    11. Contact Information: 

    • 11.1 For any questions or concerns regarding the competition, please contact us at contact.za@zyn.com.  

ZYN Collectables at ULTRA Competition Rules 

1. Eligibility: 

  • 1.1 This competition is only open to individuals who are users of tobacco and/or nicotine containing products and who are aged 18 and over. Winners must provide proof of their age in the form of a valid ID or driver’s license before being handed the products, failing which they will be disqualified. 
  • 1.2 Directors, members, partners, employees or agents of, or consultants of Philip Morris South Africa (Pty) Ltd (“PMSA”), and any supplier of goods or services in connection with this competition are not eligible to participate.  

2. How to Enter: 

  • 2.1 Follow our Instagram page on @ZYN_RSA. 
  • 2.2 Direct Message us a picture of you with a ZYN can, grooving in the ZYN  Zone at one of the Ultra South Africa venues on 9 or 10 May 2025. 

3. Competition Period: 

  • 3.1 The competition starts on 9 May 2025 at 2pm and ends on 11 May 2025 at 3am. 

4. Entry Requirements: 

5.

  • 5.1 Only one entry per participant will be considered.  
  • 5.2 Entries that are incomplete, illegible, or contain inappropriate language will be disqualified. 

6. Winner Selection: 

  • 6.1 Winners will be selected by means of a random draw.  

7. Prizes: 

  • 7.1 For the purposes of this competition, there are 20 prizes to be given away, each consisting of 1 x ZYN collector’s edition metal can, and premiums 
  • 7.2 The prize does not include any nicotine pouches in the collector’s edition can. 
  • 7.3 Prizes are non-transferable and cannot be exchanged for cash or other items. 
  • 7.4 Prizes will be delivered to the winners.  
  • 7.5 In order to claim prize, winners must supply a copy of their ID to ensure they are 18 years or older.  

8. Notification of Winners: 

  • 8.1 Winners will be notified via direct message on Instagram within 3 days after the competition ends. 
  • 8.2 Winners must respond within 2 days to claim their prize. Failure to respond will result in forfeiture of the prize. 

9. General Conditions: 

  • 9.1 By participating, entrants agree to be bound by these rules and the decisions of PMSA, which are final and binding. 
  • 9.2 PMSA reserves the right to cancel, suspend, or modify the competition at any time without notice. 
  • 9.3 This competition is in no way sponsored, endorsed, or administered by, or associated with, Instagram. 
  • 9.4 In the event of a dispute, the decision of PMSA will be final and binding and no correspondence will be entered into in this regard. PMSA shall be entitled to deal with such disputes or any failure by participants to comply with the Terms and Conditions in their sole discretion, including that PMSA shall be entitled, in addition to any other rights which PMSA may have in terms of these Terms and Conditions, to immediately disqualify Participants from this competition.  
  • 9.5 By entering this promotion and/or accepting any prize, participants, users and/or winners hereby indemnify, release and hold harmless PMSA (including their subsidiaries, holding companies and affiliates), their directors, employees, agents, suppliers and contractors from and against any actions, claims and/or liability for injury, loss, damage, expense claim, or damages of any kind resulting in whole or in part, directly or indirectly, from participation in this competition, and/or the use, acceptance or possession of a prize, or reward, and/or participation (or non-participation) in a prize and/or reward related activity. 
  • 9.6 PMSA excludes all warranties (express or implied), representations and liabilities regarding the competition (other than for death or personal injury caused by its gross negligence and/or fraud). 
  • 9.7 PMSA is not responsible for any misrepresentation (written or verbal) or warranties in connection with any prize awarded in terms of this competition by anyone other than PMSA itself as set out in these Terms and Conditions. 
  • 9.8 Participants who, in PMSA’s sole determination, act unlawfully, fraudulently, in breach of these Terms and Conditions or otherwise dishonestly may be disqualified from participating in this competition and shall not be eligible to receive a reward. 
  • 9.9 PMSA is not liable for any technical failure that may result in an entry not being successfully submitted.  
  • 9.10 Prizes are accepted by a participant at his/her own risk and PMSA is not liable, at any time, for any defect in the prize. 
  • 9.11 To the fullest extent permitted by law, PMSA shall not be liable for any claims, damages or losses (whether direct, indirect, general, special, incidental, consequential or punitive), expenses or costs (including, without limitation, costs on an attorney and own client scale) or injuries of whatsoever nature (together referred to as “Losses”), suffered by the participant or any third party arising from or as a result of this competition (whether directly or indirectly) and/or the participant’s participation in this competition. 
  • 9.12 The participant indemnifies and holds harmless PMSA, its affiliates, directors and/or employees against any Losses, howsoever caused or arising, including (but not limited to) in connection with clause 9.11 above. 

10 Privacy: 

  • 10.1 Personal information collected from participants will be used in accordance with PMSA’s privacy policy, a copy of which is available at https://www.pmiprivacy.com/global/en/consumer/   

11. Contact Information: 

11.1 For any questions or concerns regarding the competition, please contact us at contact.za@zyn.com.  

ZYN & ULTRA SA Perfect Pair Competition Rules 

1. Eligibility: 

  • 1.1 This competition is only open to individuals who are users of tobacco and/or nicotine containing products and who are aged 18 and over. Winners must provide proof of their age in the form of a valid ID or driver’s licence before being handed the products, failing which they will be disqualified. 
  • 1.2 Directors, members, partners, employees or agents of, or consultants of Philip Morris South Africa (Pty) Ltd (“PMSA”), and any supplier of goods or services in connection with this competition are not eligible to participate.  

2. How to Enter: 

  • 2.1 Follow our Instagram page at @ZYN_RSA. 
  • 2.2 Respond to the story with a Direct Message telling us why ZYN and Ultra South Africa are the perfect pair.  

3. Competition Period: 

  • 3.1 The competition starts on 08 May at 12pm and ends on 09 May at 12pm. 

4. Entry Requirements: 

5.

  • 5.1 Only one entry per participant will be considered.  
  • 5.2 Entries that are incomplete, illegible, or contain inappropriate language will be disqualified. 

6. Winner Selection: 

  • 6.1 Winners will be selected by means of a random draw.  

7. Prizes: 

8.

  • 8.1 For the purposes of this competition, there are 2 prizes to be awarded, each consisting of two Ultra South Africa general access tickets to the event taking place either in Cape Town on 9 May 2025, or in Johannesburg on 10 May 2025, together with assorted premiums.  
  • 8.2 The location of the Ultra Event to which tickets are provided, will be determined by the location (residence) of the winners. Any decision in this regard is within the sole discretion of PMSA and is final and binding. 
  • 8.3 Winners are required to arrange their own transportation to and from the event. 
  • 8.4 Prizes are non-transferable and cannot be exchanged for cash or other items. 
  • 8.5 Prizes will be shared with winners via email and premiums can be collected at the ZYN Live Zone at the relevant Ultra South Africa event to which tickets are provided.  Failure to collect the premiums at the event will result in the premiums being forfeited. 
  • 8.6 In order to claim prize, winners must supply a copy of their ID to ensure they are 18 years or older. 

9. Notification of Winners: 

  • 9.1 Winners will be notified via direct message on Instagram within 2 days after the competition ends. 
  • 9.2 Winners must respond within 2 days to claim their prize. Failure to respond will result in forfeiture of the prize. 

10. General Conditions: 

  • 10.1 By participating, entrants agree to be bound by these rules and the decisions of PMSA, which are final and binding. 
  • 10.2 PMSA reserves the right to cancel, suspend, or modify the competition at any time without notice. 
  • 10.3 This competition is in no way sponsored, endorsed, or administered by, or associated with, Instagram. 
  • 10.4 In the event of a dispute, the decision of PMSA will be final and binding and no correspondence will be entered into in this regard. PMSA shall be entitled to deal with such disputes or any failure by participants to comply with the Terms and Conditions in their sole discretion, including that PMSA shall be entitled, in addition to any other rights which PMSA may have in terms of these Terms and Conditions, to immediately disqualify Participants from this competition.  
  • 10.5 By entering this promotion and/or accepting any prize, participants, users and/or winners hereby indemnify, release and hold harmless PMSA (including their subsidiaries, holding companies and affiliates), their directors, employees, agents, suppliers and contractors from and against any actions, claims and/or liability for injury, loss, damage, expense claim, or damages of any kind resulting in whole or in part, directly or indirectly, from participation in this competition, and/or the use, acceptance or possession of a prize, or reward, and/or participation (or non-participation) in a prize and/or reward related activity. 
  • 10.6 PMSA excludes all warranties (express or implied), representations and liabilities regarding the competition (other than for death or personal injury caused by its gross negligence and/or fraud). 
  • 10.7 PMSA is not responsible for any misrepresentation (written or verbal) or warranties in connection with any prize awarded in terms of this competition by anyone other than PMSA itself as set out in these Terms and Conditions. 
  • 10.8 Participants who, in PMSA’s sole determination, act unlawfully, fraudulently, in breach of these Terms and Conditions or otherwise dishonestly may be disqualified from participating in this competition and shall not be eligible to receive a reward. 
  • 10.9 PMSA is not liable for any technical failure that may result in an entry not being successfully submitted.  
  • 10.10 Prizes are accepted by a participant at his/her own risk including attendance at any event to which the prize relates and PMSA is not liable, at any time, for any defect in the prize. 
  • 10.11 To the fullest extent permitted by law, PMSA shall not be liable for any claims, damages or losses (whether direct, indirect, general, special, incidental, consequential or punitive), expenses or costs (including, without limitation, costs on an attorney and own client scale) or injuries of whatsoever nature (together referred to as “Losses”), suffered by the participant or any third party arising from or as a result of this competition (whether directly or indirectly) and/or the participant’s participation in this competition and/or the participants attendance at any event to which the prize relates. 
  • 10.12 The participant indemnifies and holds harmless PMSA, its affiliates, directors and/or employees against any Losses, howsoever caused or arising, including (but not limited to) in connection with clause 10.11 above. 

11. Privacy: 

  • 11.1 Personal information collected from participants will be used in accordance with PMSA’s privacy policy, a copy of which is available at https://www.pmiprivacy.com/global/en/consumer/. 

12. Contact Information: 

12.1 For any questions or concerns regarding the competition, please contact us at contact.za@zyn.com.  

Ultra South Africa VIP Experience Competition (“ULTRA with ZYN Competition”) Terms and Conditions 

 

1. Eligibility: 

  • 1.1 This ULTRA with ZYN competition is only open to individuals who are users of tobacco and/or nicotine containing products and who are aged 18 and over. All of the participants must provide proof of their age in the form of a valid ID or driver’s license at the relevant retail kiosk, before being permitted to enter the draw. 
  • 1.2 Directors, members, partners, employees or agents of, or consultants of Philip Morris South Africa (Pty) Ltd (“PMSA”), and any supplier of goods or services in connection with this competition are not eligible to participate.  

2. How to Enter: 

  • 2.1 If you are not yet registered with ZYN, fill in the relevant form on the ZYN website and register.  
  • 2.2 Visit one of the designated IQOS kiosks listed in section 2.6 below with two friends who are over the age of 18 years and are users of nicotine containing products who would otherwise continue to use such products (“adult friends”), to participate in a guided trial of ZYN nicotine pouches. The adult friends must not already be registered on the ZYN database. 
  • 2.3 Upon your arrival at the IQOS kiosk, you will need to inform the sales personnel that you and your adult friends wish to participate and/or be entered into the ULTRA with ZYN Competition.  
  • 2.4 Your age and status as a nicotine user will be confirmed by the sales personnel. You and your adult friends must have a copy of a valid ID available upon request. 
  • 2.5 Upon age verification and completion of the guided trial, the sales personnel will confirm your visit to the IQOS kiosk and submit your entry into the ZYN with ULTRA Competition. 
  • 2.6 Participants must visit one of the following designated IQOS kiosks: 
     

Gauteng: 

  • Centurion Mall IQOS Kiosk 
  • East Rand Mall IQOS Kiosk 
  • Mall of Africa IQOS Kiosk 
  • Menlyn Mall IQOS Kiosk 
  • Sandton Mall IQOS Kiosk  

 

Western Cape: 

  • Blue Route Mall IQOS Kiosk 
  • Canal Walk IQOS Kiosk 
  • Cavendish Mall IQOS Kiosk 
  • Somerset Mall IQOS Kiosk 
  • V&A Waterfront IQOS Kiosk 

 

3. Competition Period: 

  • 3.1 The competition starts on 20 April at 12pm and ends on 3 May at 12pm. 

4. Winner Selection: 

  • 4.1 All participants who have completed the steps set out in section 2 above will be entered into the draw. 
  • 4.2 The winner will be randomly selected.  
  • 4.3 The winner, together with the two adult friends who visited the IQOS kiosk, will each receive a VIP ticket to Ultra South Africa as set out further in Section 5 below.  

5. Prizes: 

  • 5.1 The prize consists of only one set of three VIP tickets to ULTRA South Africa, either in Cape Town, or in Johannesburg. The location of the tickets will be determined by the location of the IQOS kiosk visited. A winner who entered the ULTRA with ZYN Competition by visiting an IQOS kiosk located in Gauteng will receive tickets to ULTRA South Africa in Johannesburg taking place on 10 May 2025. A winner who entered the ULTRA with ZYN Competition through visiting an IQOS kiosk located in Cape Town will receive tickets to ULTRA South Africa in Cape Town taking place on 9 May 2025. 
  • 5.2 Prizes are non-transferable and non-negotiable and cannot be exchanged for cash or other items. 
  • 5.3 The tickets will be shared directly with the winner and their two adult friends via email and premiums can be collected at the ZYN Live Zone at the relevant Ultra South Africa event.  

6. Notification of Winners: 

  • 6.1 The winner will be drawn on 5 May 2025 and, together with their two adult friends, will be notified via email within 2 days after the competition ends. 
  • 6.2 Winners must respond to the email as indicated in the email within no more than 2 calendar days of the date on which the email was sent to claim their prize. Failure to respond as indicated in the email will result in forfeiture of the prize, which will then be awarded to the next drawn participant and his/her two adult friends. 

7. General Conditions: 

  • 7.1 By participating, participants agree to be bound by these rules and the decisions of PMSA, which are final and binding. 
  • 7.2 PMSA reserves the right to cancel, suspend, or modify the competition at any time without notice. 
  • 7.3 In the event of a dispute, the decision of PMSA will be final and binding and no correspondence will be entered into in this regard. PMSA shall be entitled to deal with such disputes or any failure by participants to comply with the Terms and Conditions in their sole discretion, including that PMSA shall be entitled, in addition to any other rights which PMSA may have in terms of these Terms and Conditions, to immediately disqualify Participants from this competition.  
  • 7.4 By entering this promotion and/or accepting any prize, participants, users and/or winners hereby indemnify, release and hold harmless PMSA (including their subsidiaries, holding companies and affiliates), their directors, employees, agents, suppliers and contractors from and against any actions, claims and/or liability for injury, loss, damage, expense claim, or damages of any kind resulting in whole or in part, directly or indirectly, from participation in this competition, and/or the use, acceptance or possession of a prize, or reward, and/or participation (or non-participation) in a prize and/or reward related activity. 
  • 7.5 PMSA excludes all warranties (express or implied), representations and liabilities regarding the competition (other than for death or personal injury caused by its gross negligence and/or fraud). 
  • 7.6 PMSA is not responsible for any misrepresentation (written or verbal) or warranties in connection with any prize awarded in terms of this competition by anyone other than PMSA itself as set out in these Terms and Conditions. 
  • 7.7 Participants who, in PMSA’s sole determination, act unlawfully, fraudulently, in breach of these Terms and Conditions or otherwise dishonestly may be disqualified from participating in this competition and shall not be eligible to receive a reward.  
  • 7.8 PMSA is not liable for any technical failure that may result in an entry not being successfully submitted.  
  • 7.9 Prizes are accepted by a participant at his/her own risk including attendance at any event to which the prize relates and PMSA is not liable, at any time, for any defect in the prize. 
  • 7.10 To the fullest extent permitted by law, PMSA shall not be liable for any claims, damages or losses (whether direct, indirect, general, special, incidental, consequential or punitive), expenses or costs (including, without limitation, costs on an attorney and own client scale) or injuries of whatsoever nature (together referred to as “Losses”), suffered by the participant or any third party arising from or as a result of this competition (whether directly or indirectly) and/or the participant’s participation in this competition and/or the participants attendance at any event to which the prize relates. 
  • 7.11 The participant indemnifies and holds harmless PMSA, its affiliates, directors and/or employees against any Losses, howsoever caused or arising, including (but not limited to) in connection with clause 8.11 above. 

8. Privacy: 

  • 8.1 Personal information collected from participants will be used in accordance with PMSA’s privacy policy, which can be viewed here. 

9. Contact Information: 

  • 9.1 For any questions or concerns regarding the competition, please contact us at contact.za@zyn.com or call 0800043387.  

 

 

 

Social Media Competiton Terms and Conditions of Use

1. Eligibility:

  • This competition is only open to individuals who are users of tobacco and/or nicotine containing products and who are aged 18 and over. Winners must provide proof of their age in the form of a valid ID or driver’s licence before being handed the products, failing which they will be disqualified.
  • Directors, members, partners, employees or agents of, or consultants of Philip Morris South Africa (Pty) Ltd (“PMSA”), and any supplier of goods or services in connection with this competition are not eligible to participate.

2. How to Enter:

  • Follow our Instagram page: @ZYN_RSA.
  • Respond to the post with the comment, “I want to keep moving with ZYN at Ultra South Africa.”

3. Competition Period:

  • The competition starts on 3 May 2025 at 12pm and ends on 4 May at 12pm.

4. Entry Requirements:

  • Comments must contain a response to the competition question.
  • Only one comment per participant will be considered.
  • Entries that are incomplete, illegible, or contain inappropriate language will be disqualified.

5. Winner Selection:

  • Winners will be selected by means of a random draw.

6. Prizes:

  • The winner will receive two Ultra South Africa general access tickets and premiums.
  • Prizes are non-transferable and cannot be exchanged for cash or other items.
  • Prizes will be shared with winners via email and premiums can be collected at the ZYN Live Zone at Ultra South Africa.
  • In order to claim prize, winners must supply a copy of their ID to ensure they are 18 years or older.

7. Notification of Winners:

  • Winners will be notified via direct message on Instagram within 2 days after the competition ends.
  • Winners must respond within 2 days to claim their prize. Failure to respond will result in forfeiture of the prize.

8. General Conditions:

  • By participating, entrants agree to be bound by these rules and the decisions of PMSA, which are final and binding.
  • PMSA reserves the right to cancel, suspend, or modify the competition at any time without notice.
  • This competition is in no way sponsored, endorsed, or administered by, or associated with, Instagram.

9. Privacy:

  • Personal information collected from participants will be used solely for the purpose of administering the competition and will not be shared with third parties.

10. Contact Information:

  • For any questions or concerns regarding the competition, please contact us at contact.za@zyn.com.

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